Our History

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Generating Impact Since 1997

Genpact’s unique heritage is unlike that of any other business services provider in the world. We began operations in 1997 with 20 employees and the pioneering vision of our founder and former President and CEO Pramod Bhasin, who transformed a pilot project of running GE Capital’s back-office services operations into one of the first large-scale captive companies in the world, GE Capital International Services (GECIS).

Our initial charter was to provide business process services to GE Capital’s businesses globally, with the goal of enabling outstanding process efficiencies and operational effectiveness. We did that and more – from building infrastructures brick-by-brick in multiple cities in India, to hiring and training tens of thousands of young people eager to work, including providing unprecedented employment opportunities to women. During the eight years that followed, we earned the opportunity to manage a wide range of processes across all of GE's financial services in addition to their manufacturing businesses globally. Given GE’s widespread adoption of Lean and Six Sigma, we built our strong foundation by applying these principles to the business processes we were running.

In January 2005, we became an independent company to bring our process expertise to clients outside of GE, and changed our name from GECIS to Genpact ("generating global impact"). In August 2007, Genpact completed a successful IPO and was listed on the NYSE under the symbol 'G.' From 2007-2010, Genpact became increasingly global, growing our employee base 33% and adding sites in six new countries.

From 2010 onwards, the company's center of gravity – defined as senior leaders' location – moved steadily westwards, resulting in a very significant presence in Europe and in the US. The company’s New York City location became the de facto key corporate office. Bain Capital invested in Genpact in November 2012, igniting a new phase of growth that started with a clear definition of our solution portfolio, improvement of our client relationship front end, as well as a deepening of domain expertise and related bench of subject matter experts.

We are now a global professional services firm that delivers digital-led innovation and digitally-enabled intelligent operations for our clients, primarily Global Fortune 500 companies and some of the world’s largest brands. Our Genpact Cora digital platform delivers leading digital technologies with optimal customer experience at its core. We continue to innovate with our clients and growing ecosystem of partners.